August 2011

3 Ways to Tell Whether a Builder Measures Up

by Shea Homes Arizona on August 31, 2011

 Many companies talk about having customer service or prioritizing their customer over profits and other things. But, we all know that some of these organizations’ actions don’t always match up with what they say.  At Shea Homes we are passionate about our customers and about meeting their needs and surpassing their expectations.  

Want to find out if we really mean that? We know that in this age of highly informed consumers that you’re not just going to take our word for it. But, here’s a start: We put a list together of three ways that we think any company’s customer service promises can be measured by. Take a look, and then visit one of our communities to see if we measure up. 

1)      Actions speak louder than words 

The follow-through means more than the promise. If you want to know what a company is really about, look into what they are actually doing. For example, if they advertise themselves as a local business, see what they’re doing to benefit the community.  Or if they promote themselves as an influencer in a certain arena, find out if other people are talking about their work. 

At Shea Homes our goal has always been to be the most respected home builder in the country, and we know that this requires a lot of doing to back up the talking. We think that our commitment to earning the respect of our customers has paid off, not just for us, but for our customers as well. 

2)      Quality of the product 

Here’s the real kicker and the most obvious measurement of a business. Does the quality of a company’s product line up with what they say? Since we’re in the business of building homes, we know that our customers are looking for quality more than anything else. From energy efficiency, to the windows we use and the foundations we lay, we believe that our customers always find what they’re looking for. 

3)      Response to the customer 

Sometimes a company’s goals and direction don’t line up with where their customers are going. When this happens, it’s hard to say that these businesses are providing the service that their customers want. At Shea Homes, we have an ear out to the community and are always looking for ways to design our homes to fit our customers’ lifestyles and needs. 

You may be thinking that this blog post is another great example of a company doing a lot of talking. In light of that irony, we’d like to invite you to test our words by visiting one of our communities in the Valley.  We’re confident you won’t be disappointed.


When you buy a new home, you are working with a blank canvass. This can seem rather daunting. Our good friends at Creative Design Consultants (CDC)–the people behind the great decor in our SPACES models–have some good ideas on how to think about your home’s space.

SPACES homes are designed with a more open floorplan. This helps create a “borderless world.” It’s an opportunity to decide where you want to entertain, play, relax, work and really live. When you think about how your family lives day to day, that can help you answer the question, “What kind of space is this?” From there you are able to make decisions about furniture and what kind decor is most appropriate (i.e. don’t put the fine china near the kids’ play area).

Your decisions on space usage can also allow for multi-functionality within the space. In CDC’s model designs, they used tables that open and close for storage and design, furniture on casters for flexibility in movement throughout the home, and chairs that rotate 360 for all spots so that they can become useful in some way.

While you are developing a lifestyle flow within your home, make sure you consider how you work with the outside of your home. By creating indoor/outdoor connectivity it lends a similar spirit to all spaces. Guests feel like they are able to easily transition from the yard to the dining area. There becomes “no limits” to the home.

In its design, CDC focused on creating places within the home that find “moments that really matter.” If you love your fireplace, make it a place where people can gather and not just be a show piece. Memories will be made there and you will come to love that fireplace even more!

The last thing CDC suggests is to incorporate some local flavor in some of your decor. You are part this community and having items that remind you that you live in a special place makes your home feel a little more “homey.” You might be influenced by the beautiful nearby forests or the great wines of the region. However you choose to decorate, be inspired by where you live!


Quality Point Review—What does it mean for the customer?

by Shea Homes Arizona on August 24, 2011

An interview with Terry Clark, QA Team Leader

Why is quality review an important aspect of each new home built by Shea Homes?

Terry Clark: The idea behind every quality assurance initiative is to reduce the opportunities for defects in the product. With construction however, there are a lot of opportunities for variation. That’s just what happens when you have natural and man-made products put together by imperfect people. 

With the all the opportunity for variation in construction, how does your department work to eliminate defects? 

TC: Obviously, Shea Homes holds TradePartners® accountable to do their part of the work completely and correctly, and superintendants supervise all construction activities. However, we believe that it’s our responsibility to double check all of the TradePartners’ work. That’s where Quality Point Reviews come in. 

Can you tell us about Quality Point Reviews? 

TC: Our goal with Quality Point Reviews is to ensure the completion and quality of critical stages throughout construction and to identify and correct variations in the structure of the home. There are seven inspection points throughout the process. 

When do these inspections occur?

TC: Well, there are four primary inspections of the seven which focus on the critical structural stages. The first primary [read more…]


Neighborhood Spotlight: Shea Homes Portico at Montage

by Shea Homes Northern California on August 22, 2011

Buying your first home is a big deal. There’s a lot to consider—neighborhood, size, location, amenities, finances and “fit.” We think one of our new homes at Portico at Montage will be that perfect home for you and your lifestyle. These homes are reasonably priced, in a fantastic community and offer a lot of Mediterranean charm. Once you take a look at our models, we think your decision to buy will be a lot easier.

One of our favorite homes at Portico is the Plan 2 European—the perfect two-bedroom, two-bath townhome for today’s busy lifestyle. It has plenty of space for entertaining in the open-kitchen/family room area with separate dining room. The upstairs offers a lovely master suite and a second bedroom with a private bath. It also offers a large balcony and a little bit of extra storage area in the private, one- car garage.
[read more…]


The Meyers’ Journey to Mondrian by Shea Homes

August 22, 2011

A few years ago, my wife and I were riding our bikes to downtown Mountain View when we noticed some new homes being built along Evelyn Avenue. At the time, we had just started realizing that we were outgrowing our condo and were thinking how nice it would be if we could move into something […]

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Do it yourself decorating

August 17, 2011

For every new home we build, we spend a lot of time with the customer to help them design a home that fits their personality and lifestyle. However, we know that paint, cabinets, flooring and fixtures are really just the base for the design that each homeowner crafts for themselves once they move in. To […]

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Reunion – A Great Investment for Tomorrow

August 17, 2011

  How much do we believe in Reunion being the next great community in northeast metro Denver?  We’re willing to stake $25 million on it.  Because Shea Homes has done this before, we know that creating a sustainable high quality of life pays dividends for years to come in higher home values for residents.   It […]

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Swimming season is here! Tips on staying safe around water

August 10, 2011

The summer heat has officially set in here in Arizona, and if your family is like most, your kids (and perhaps a host of other children) are in and out of the pool all day.  According to the American Red Cross, home pools are the most common drowning site for children ages one to four […]

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Energy Star – Front to back, Foundation to Roof

August 3, 2011

Since we announced that every new home in our active communities in Arizona will now fit the Energy Star 2.5 standards, we have gotten a lot of questions. What features does an Energy Star home have? And what is the bottom line if I purchase an Energy Star home? In case you were one of […]

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