Quality Home Building Company

Over the next few months we’ll continue to highlight some of Shea Homes® Arizona’s amazing Community Representatives. As the faces of Shea, our team members pride themselves on their knowledge and passion for helping buyers find a space perfectly suited to their lifestyle.

This month we chat with Eric Nathan, a Community Representative of Shea Homes at Compass at Recker Pointe in Gilbert. Eric has worked at Shea Homes for over 22 years and he values honesty and thoughtfulness when working with potential home buyers.
Faces of Shea - Eric Nathan, Compass at Recker Pointe in Gilbert, AZ

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“Why can’t I find a single-story new home in Southern California?”

It’s a common complaint and we hear it a lot in our sales offices at Shea Homes® around San Diego.

But at One Oak in Encinitas, we’re delivering over a dozen single-story homes, all with sweeping views* of the coastline to the west and the San Diego backcountry to the east.


In fact, more than half of our 28 new homes at One Oak are single-story; a real luxury in San Diego’s popular, but land-constrained, North County. On these elevated view home sites at One Oak, no single-level homes repeat the same exterior elevation and all include generous indoor-outdoor spaces that substantially increase the livable square footage.


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Shea Homes’ 1-5-11 Program

by Shea Homes on July 6, 2018

Buying a home is a big investment – and one that you want to feel secure in. Packing up and moving all of your belongings can be a big enough hassle, so you don’t need the additional stress of wondering if an appliance or other part of your new home may soon require a repair! That’s often where a home warranty can come in to add some peace of mind to a homeowner. While there are many options for home warranties that can cover different items or issues that may arise, a warranty for a resale home can also be different than that of a warranty provided for a new home by a home builder. Keep reading to explore these differences.

Vista Dorado in Brentwood, Ca

What is a Home Warranty?

On a re-sale home, a home warranty typically lasts for a one-year period and is provided by a third-party. While warranties will differ based on the provider, the home, location and level of coverage, it’s typical that a home warranty may cover repairs, damages and replacements of elements found in standard homes. Common items covered in home warranties are often water heaters, plumbing, electrical work, some appliances and HVAC (heating, ventilation and air conditioning) systems. It’s also possible, depending on your provider, you may have to pay additional costs to have items such as pools, spas or other types of appliances covered.

New Home Builders’ Warranty

Evolve at Cantilena, Peoria, AZ


New home warranties often operate a little differently than for resale homes. Usually the homebuilder warrants the “fit and finish” of the various components of the home for a period of 1 year and the structural components for a longer period that varies from state to state.

Shea Homes® 1-5-11 Program

Vista Dorado in Brentwood, Ca


At Shea Homes®, in addition to our warranty, we also provide a service we call the “1-5-11 program.” Unlike other new home builders, with the 1-5-11 program Shea homeowners won’t be wondering when someone will be out to address their concerns – we’ve written the schedule right into the name! A Shea Customer Service Representative will work to ensure homeowners receive a reminder, and a personal check-in, 1-month, 5-months and 11-months after their close of escrow date.

Other builders often require homeowners to do the heavy lifting of scheduling appointments to address home concerns, but the 1-5-11 program aims to take that stress off the homeowner by having the Shea Customer Service team handle setting up each of your three scheduled appointments. What happens at each of these visits? Let’s take a look!

1-5-11 Program: 1-Month Visit

During your 1-month visit, a Shea Customer Service Representative will address any concerns you, as a homeowner, may have. It’s often helpful to keep a running list of questions you may want to ask so you don’t forget during your appointment. After addressing any homeowner concerns, the representative will go through a standard 35-point checklist addressing both interior and exterior items such as the home’s:

  • Homeowner Maintenance
  • Outside drainage
  • Landscaping
  • Stucco, siding, and masonry
  • Foundation
  • Roof
  • Windows and doors
  • Appliances
  • Countertops
  • Flooring

If there are no concerns from the owner, that doesn’t mean a Shea Customer Service Representative won’t come out! It’s beneficial to keep your 1-month appointment to not only check items you may not have noticed, but to also review your warranty manual and any manufacturer’s warranties that may be available as well as review any home maintenance tips that will help prevent any issues for years to come.

1-5-11 Program: 5-Month Visit

Your 5-month visit is very similar to your 1-month appointment where you will review any concerns and have a Shea Customer Service Representative review various interior and exterior items to ensure everything continues to operate as expected.

Shea Customer Service Tip: Keep your home’s warranty manual handy to pull out during your 1-5-11 home appointments. Store additional records related to your home in the same place so any additional upgrades you may have added can be reviewed during your visits as well.

1-5-11 Program: 11-Month Visit

Your 11-month visit is the last scheduled appointment with the 1-5-11 program and is an important one to keep. During this time, like your previous appointments, a Shea Customer Service Representative will go through a thorough list of items to check to ensure your home is continuing to operate as expected. Additionally, services such as touch-ups to caulking, grout or drywall may take place if necessary.

This will also be the time you and your Shea Customer Service Representative will walk through the annual maintenance you must perform, along with any manufacturer warranties that may continue to cover additional items in your home and how to use them if ever needed.

The Dunes on Monterey Bay, Marina, CA


Of course, although your scheduled appointments help to provide peace of mind around your home’s well-being, if any issue should ever arise between your appointments, our team is available to hear your request. This is particularly important if you notice something that poses a significant inconvenience to you or may end up causing more damage to your home, such as:

  • A roof leak
  • A plumbing leak inside a cabinet
  • A HVAC system not working

Homeowners can easily submit a service request online if they feel something needs to be addressed between their 1-5-11 visits. Additionally, if there is an action that requires more immediate help, homeowners can call Shea Customer Service with the number located inside their Shea Customer Service Manual.

Do you have more questions about Shea Homes? Feel free to leave us a comment below or sign up for more information about Shea Homes communities



Virtual Tours Let You See Our Phoenix Models in 360° Online

by Shea Homes Arizona on June 22, 2018


It’s hot. That special Arizona cook-an-egg-on-the-sidewalk-don’t-touch-the-seatbelt hot. We get it. When it’s 115 out, it feels wrong to be anywhere that’s not your air-conditioned living room or beside the pool. That’s why Shea Homes® has put together a way for you to tour our model homes without leaving your house: 360 degree Virtual Tours.

Now available for Aperture, Emblem, and Origin at Gateway Quarter, you can take a stroll around all our stunning communities without leaving your desk or couch – every one of our 17 Shea Homes Arizona communities has at least one model available to tour online. Instead of studying floorplans and using your imagination, click and pan your way through these homes to get a real sense of space.
360 Degree View of Model HomesVirtual Tours are easy to find and intuitive to use. First, head over to our communities page and select the community you’re interested in. As you peruse the list of different homes, keep an eye out for this icon:IconThat means there is a Virtual Tour available for that floorplan. Click it, and the tour will open up in a new window (be sure you have Flash player installed and up to date). Now it’s as easy as clicking the floor to “walk” to a new spot, clicking and dragging to get a 360 degree look around, or you can even view a “dollhouse” image by clicking on the little white box near the arrows.

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Skylark Model Grand Opening on July 14th!

June 18, 2018

  Don’t miss Shea Homes® big debut of Skylark on Saturday, July 14th from 11 AM to 2 PM! If you’re on the hunt for a new home this summer, stop by and check out our townhomes located in the heart of La Habra, CA. Visitors will have the opportunity to enjoy light beverages and delicious snacks while […]

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Waterline Visitor Center Opening June 23rd!

June 15, 2018

Join Shea Homes® for a fun opening day at our Waterline Visitor Center on Saturday, June 23rd from 11AM to 2PM. Drop in for a complimentary coffee or a tasty smoothie and speak with one of our wonderful Community Representatives about this vibrant new community. The new, highly-anticipated, Visitor Center is located at 101 Seacliff Dr. in Point Richmond. […]

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Shea Homes’ Different Home Plans with Amazing Outdoor Living Spaces

June 13, 2018

Summer is almost here, which means that homeowners can clean off their outdoor furniture and start enjoying another season of outdoor get-togethers. Whether you’re hosting a Fourth of July cookout with neighbors, planning a birthday party, or enjoying a summer afternoon with family, having thoughtfully designed outdoor living space and amenities allows for an endless […]

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Faces of Shea: Meet Carmen Inzinga, Community Representative at Ambition at Eastmark

June 8, 2018

  Over the next few months we’ll continue to highlight some of Shea Homes® Arizona’s amazing community representatives. As the faces of Shea, our team members pride themselves on their knowledge and passion for helping buyers find a space perfectly suited to their lifestyle. This month we chat with Carmen Inzinga, the Community Representative for […]

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What to Expect: Buying vs. Building a New Home

June 6, 2018

It’s decided. Your dream home from a few years ago is just no longer your dream home today. The single sink in the master bathroom isn’t cutting it. The kids are getting bigger and sharing a room really is not feasible anymore. And, no matter how many late-night Pinterest sessions you’ve embarked upon, that awkwardly […]

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Easy Home Automation with Deako Smart Lighting

June 1, 2018

Whether it was the Jetson’s high-tech home of the future or Tony Starks’ AI controlled Malibu mansion, home automation has been the lofty goal for convenience-seeking homeowners everywhere for years. The downside? These technologies can be cost-prohibitive, difficult to install, and the results aren’t always the sleek, intuitive solution homeowners are hoping for. Now Shea […]

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