Customer Service – How does it affect your home buying journey?

by Shea Homes Arizona on January 31, 2013

Walter and Mel spent countless hours searching for the ideal builder, the ideal home and the ideal customer service experience.  During their search, at least one of these requirements was never fulfilled, until they came to Shea Homes.  In their testimonial, they discuss how the Shea Homes team made their experience effective, efficient and easy-going.

At Shea Homes, we believe that customer service is the most important part of our customers’ home buying experience. We pride ourselves on being a family-owned company with core values of honesty,  integrity, and respect for our customers.

To help our customer’s become informed about our homes and the products within the homes; we provide teams specializing in the construction, backyard pools, design, sales and mortgage aspects of the home buying process.  They are here to help every step of the way.

The Home Buyer’s Journey:

Dreaming – This stage starts with the thought of owning your own home, or owning a new home, as well as the wish list of amenities you think up to include in this home.

Exploring – This part of the journey consists of research and surfing the Internet. Take notes on certain resources such as the builder, the neighborhood/community, amenities, quality of schools, your financing options, and of course, the home itself. This stage is also your decision to choose Shea Homes.

Focusing – Focusing is about bringing your vision to life and deciding the community, floor plan and school district with the most value within your financial budget. Here, our Shea Homes community reps help you to understand the value of each individual home and what would best suit your needs.

Purchasing – After choosing to purchase your dream home, here is where the design team, construction superintendents and many other Shea teams get involved in fulfilling the “dream” part of your home. We can help you to decide on which architectural style, home options, designer selections, features and upgrades are right for your family.

Monitoring – The monitoring stage is where you receive progress reports on the building and construction stages of your home. We will schedule a walk through with your construction superintendent where our team will identify the key components of your home.

Moving In – Today is the day where all of your planning has paid-off! Through your transition, our team will provide you with all of the tools to make it as smooth as possible. This includes an introduction to your warranty plan where we pre-schedule appointments one-month, five-months and 11-months after your closing date.  During these appointments, we thoroughly look through your home to see if there are any warrantable items or concerns that need to be addressed.

Settling In – While you’re starting a new chapter in your new space, our Shea Homes teams continue to educate you on basic maintenance for your home and to always ensure that it is performing up to our standards.

We are here for you during every step of the journey because  exceptional service is not just our goal, it’s our passion.

Do you think that the quality of customer service can make or break your home buying experience, regardless of the quality of the home? Feel free to comment on the blog or on Facebook!

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