R.E.S.P.E.C.T – Find out what it means to Shea

by Sheri Troy on May 17, 2011

“Men are respectable only as they respect”

-Ralph Waldo Emerson 

 The World English Dictionary defines respect as “an attitude of admiration, or esteem; regard.”  At Shea Homes part of our mission is to be the most respected home builder in the country.  However, we know that part of earning admiration and regard involves giving it to everyone we interact with—that means our customers, TradePartners, municipal governments, etc.  Everyone. 

A company may have to earn respect, but individual people have the right to be treated with respect no matter what. 

At Shea Homes we know that our customers are looking to be treated with respect throughout their homebuilding experience.  If they don’t have that experience, then our relationship isn’t going to be a long or a healthy one.  So, what does respect look like? 

Well, we think that most of it comes in the form of communication. 

And it starts with listening. We already know what Shea Homes has to offer as a homebuilder, and we know as much as there is to know about each of our communities.  But, when we first meet a customer, we don’t know what their individual needs are.  So, right off the bat, we consider it our job to listen to them and understand what they need in a home. 

Sometimes it’s really clear what community and floor plan will meet their needs, but other times it can be quite a process deciding where to start.  Every build is going to involve a lot of complex decisions and we believe that seeking solutions that work for both parties is vital to respecting our customers. 

At Shea Homes we know that purchasing a house is a major investment, so we don’t want to rush the process.  Sensitivity to your individual needs is our Community Representatives’ highest priority.  If you’re interested in having a great experience buying a high quality home, contact one of our Community Representatives to get started. 

What does respect mean to you?  Have you had an experience with a company that didn’t respect you as a customer?  Leave a comment below.  We’d love to hear from you.

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