Shea Homes’ 1-5-11 Program

by Shea Homes on July 6, 2018

Buying a home is a big investment – and one that you want to feel secure in. Packing up and moving all of your belongings can be a big enough hassle, so you don’t need the additional stress of wondering if an appliance or other part of your new home may soon require a repair! That’s often where a home warranty can come in to add some peace of mind to a homeowner. While there are many options for home warranties that can cover different items or issues that may arise, a warranty for a resale home can also be different than that of a warranty provided for a new home by a home builder. Keep reading to explore these differences.

Vista Dorado in Brentwood, Ca

What is a Home Warranty?

On a re-sale home, a home warranty typically lasts for a one-year period and is provided by a third-party. While warranties will differ based on the provider, the home, location and level of coverage, it’s typical that a home warranty may cover repairs, damages and replacements of elements found in standard homes. Common items covered in home warranties are often water heaters, plumbing, electrical work, some appliances and HVAC (heating, ventilation and air conditioning) systems. It’s also possible, depending on your provider, you may have to pay additional costs to have items such as pools, spas or other types of appliances covered.

New Home Builders’ Warranty

Evolve at Cantilena, Peoria, AZ


New home warranties often operate a little differently than for resale homes. Usually the homebuilder warrants the “fit and finish” of the various components of the home for a period of 1 year and the structural components for a longer period that varies from state to state.

Shea Homes® 1-5-11 Program

Vista Dorado in Brentwood, Ca


At Shea Homes®, in addition to our warranty, we also provide a service we call the “1-5-11 program.” Unlike other new home builders, with the 1-5-11 program Shea homeowners won’t be wondering when someone will be out to address their concerns – we’ve written the schedule right into the name! A Shea Customer Service Representative will work to ensure homeowners receive a reminder, and a personal check-in, 1-month, 5-months and 11-months after their close of escrow date.

Other builders often require homeowners to do the heavy lifting of scheduling appointments to address home concerns, but the 1-5-11 program aims to take that stress off the homeowner by having the Shea Customer Service team handle setting up each of your three scheduled appointments. What happens at each of these visits? Let’s take a look!

1-5-11 Program: 1-Month Visit

During your 1-month visit, a Shea Customer Service Representative will address any concerns you, as a homeowner, may have. It’s often helpful to keep a running list of questions you may want to ask so you don’t forget during your appointment. After addressing any homeowner concerns, the representative will go through a standard 35-point checklist addressing both interior and exterior items such as the home’s:

  • Homeowner Maintenance
  • Outside drainage
  • Landscaping
  • Stucco, siding, and masonry
  • Foundation
  • Roof
  • Windows and doors
  • Appliances
  • Countertops
  • Flooring

If there are no concerns from the owner, that doesn’t mean a Shea Customer Service Representative won’t come out! It’s beneficial to keep your 1-month appointment to not only check items you may not have noticed, but to also review your warranty manual and any manufacturer’s warranties that may be available as well as review any home maintenance tips that will help prevent any issues for years to come.

1-5-11 Program: 5-Month Visit

Your 5-month visit is very similar to your 1-month appointment where you will review any concerns and have a Shea Customer Service Representative review various interior and exterior items to ensure everything continues to operate as expected.

Shea Customer Service Tip: Keep your home’s warranty manual handy to pull out during your 1-5-11 home appointments. Store additional records related to your home in the same place so any additional upgrades you may have added can be reviewed during your visits as well.

1-5-11 Program: 11-Month Visit

Your 11-month visit is the last scheduled appointment with the 1-5-11 program and is an important one to keep. During this time, like your previous appointments, a Shea Customer Service Representative will go through a thorough list of items to check to ensure your home is continuing to operate as expected. Additionally, services such as touch-ups to caulking, grout or drywall may take place if necessary.

This will also be the time you and your Shea Customer Service Representative will walk through the annual maintenance you must perform, along with any manufacturer warranties that may continue to cover additional items in your home and how to use them if ever needed.

The Dunes on Monterey Bay, Marina, CA


Of course, although your scheduled appointments help to provide peace of mind around your home’s well-being, if any issue should ever arise between your appointments, our team is available to hear your request. This is particularly important if you notice something that poses a significant inconvenience to you or may end up causing more damage to your home, such as:

  • A roof leak
  • A plumbing leak inside a cabinet
  • A HVAC system not working

Homeowners can easily submit a service request online if they feel something needs to be addressed between their 1-5-11 visits. Additionally, if there is an action that requires more immediate help, homeowners can call Shea Customer Service with the number located inside their Shea Customer Service Manual.

Do you have more questions about Shea Homes? Feel free to leave us a comment below or sign up for more information about Shea Homes communities


{ 2 comments… read them below or add one }

Melissa Klopp July 9, 2018 at 10:29 am

Can you send me a copy of the 35 point checklist?
We never went over that on my 1 month follow up.


Sheri Troy July 11, 2018 at 2:40 pm

Hello Melissa,

Everything should be available in your homeowner manual. If you have further questions, please reach out our customer service department at: . Thank you!


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