customer service

Over the next few months we’ll continue to highlight some of Shea Homes® Arizona’s amazing Community Representatives. As the faces of Shea, our team members pride themselves on their knowledge and passion for helping buyers find a space perfectly suited to their lifestyle.

This month we chat with Eric Nathan, a Community Representative of Shea Homes at Compass at Recker Pointe in Gilbert. Eric has worked at Shea Homes for over 22 years and he values honesty and thoughtfulness when working with potential home buyers.
Faces of Shea - Eric Nathan, Compass at Recker Pointe in Gilbert, AZ

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Shea Homes Northern California Awarded Best of Houzz 2016

by Shea Homes Northern California on January 19, 2016


We are excited to announce that Shea Homes of Northern California has won “Best Of Customer Service” on Houzz®, the leading platform for home remodeling and design. Our Northern California Division was among those selected for the award by more than 35 million monthly unique users that comprise the Houzz community from among more than one million active home building, remodeling and design industry professionals.

The Best Of Houzz is awarded annually in three categories: Design, Customer Service and Photography. Design award winners’ work was the most popular among the more than 35 million monthly users on Houzz. Customer Service honors are based on several factors, including the number and quality of client reviews a professional received in 2015. Architecture and interior design photographers whose images were most popular are recognized with the Photography award. A “Best Of Houzz 2016” badge will appear on winners’ profiles, as a sign of their commitment to excellence. These badges help homeowners identify popular and top-rated home professionals in every metro area on Houzz.

“Anyone building, remodeling or decorating looks to Houzz for the most talented and service-oriented professionals” said Liza Hausman, vice president of Industry Marketing for Houzz. “We’re so pleased to recognize Shea Homes Northern Caliofornia, voted one of our “Best Of Houzz” professionals by our enormous community of homeowners and design enthusiasts actively remodeling and decorating their homes.”

Follow Shea Homes Northern California on Houzz for the latest and greatest photos and reviews of our services, or call (866) 696-7432 to schedule your visit to a Shea Homes community near you.


LOGOThis week, we debuted our new “Under the Hard Hat” YouTube playlist, a series of personal interviews with Shea Homes Arizona employees. The Customer Care Team is the first to be showcased, and is also one of the most important teams in your home buying process.

The word “service” is never taken lightly with the Shea Homes Arizona Customer Care Team. Their purpose is to enhance people’s lives, and that’s just what they do. Taking quality time to not only teach homeowners how to care for their home, but to build a relationship along the way, is truly the key to this team’s success.

Shea Homes’ 1-5-11 program is a proactive way of performing warranty during homeowners’ first year with Shea Homes. The Customer Care Team schedules three appointments – after 1 month, after 5 months, and after 11 months – from the home’s closing date to make sure everything is up to expectations. If, by chance, something is not performing properly, Shea Homes takes care of it! Everything under your roof can be fixed by this team, and even better, they can teach you some important home care tricks! This way, you’re good to go for years to come. Some of this home care upkeep includes: changing smoke detector batteries; switching out air conditioning filters; caulking cracks throughout the home; caring for windows, garage doors and sliding glass doors; and draining water heaters.

In comparison to warranties on a used or foreclosed home, with Shea homes our warranty program is proactive instead of reactive. Used home warranties can be extremely costly with unreliable warranty teams; and once the warranty ends, house problems most likely continue to pop-up. New home built by Shea have the newest and most up to date materials and products to ensure minimal home concerns for years to come, and with used homes, everything is unpredictable since the care of the home is sometimes unknown.

Essentially, Shea Homes Arizona’s Customer Care Team wants to make your home buying experience as easy-going and fancy-free as possible. With quick response times, exceptional homecare knowledge, and a knack for making the homeowner feel at home, the Customer Care team is bound to make an unforgettable impression on you and your family.

To meet our Customer Care Team Leader, Rich McClaskey, click here. For more information on Shea Homes and what we’re up to at the Arizona division, like us on Facebook, follow us on Twitter, get inspired with us on Pinterest, and learn all things homebuilding on our YouTube channel.